This policy explains when and how you can get a refund for OG Manager, for plans paid in Bangladeshi Taka through SSLCommerz or manual transfer, and for plans paid in US dollars through Stripe or Paddle.
1. Try before you pay
Every new workspace gets a 14-day Growth trial without a payment card, and the Free plan has no time limit. We encourage you to use the trial to confirm OG Manager fits your business before you pay.
2. Prepaid BDT subscriptions (SSLCommerz and manual transfer)
BDT plans are prepaid. Each payment through SSLCommerz (bKash, Nagad, Rocket, card or internet banking), or by bank or bKash merchant transfer, buys one month or one year of service.
- First payment, 7-day refund: if you are not satisfied, you can request a full refund within 7 days of your first paid period for a workspace.
- Monthly periods: after the first 7 days, a month that has started is not refunded. Cancelling stops the next invoice; you keep access until the end of the month you paid for.
- Yearly periods: within 30 days of the start of a yearly period, you can ask to cancel and receive a refund of the yearly price minus the monthly price for each month or part-month used. After 30 days, yearly periods are not refunded but remain active until they end.
- Duplicate or failed charges: if you were charged twice, or charged for a payment that did not activate your plan, we refund the extra amount in full.
3. Recurring USD subscriptions (Stripe and Paddle)
- USD subscriptions renew automatically at the end of each month or year until you cancel.
- You can request a full refund within 7 days of your first payment.
- If you forgot to cancel, you can request a refund of a renewal within 7 days of the renewal date, provided the workspace has not used paid features since it renewed.
- Yearly renewals follow the same 30-day pro-rata rule as BDT yearly periods.
- Where Paddle is the merchant of record, refunds are issued through Paddle under this policy.
4. Cancelling
Owners and admins with billing permission can cancel from Billing in the app at any time. Cancellation takes effect at the end of the current paid period and can be undone until then. When the period ends, the workspace moves to the Free plan.
We do not charge cancellation fees.
5. Upgrades and downgrades
Upgrades take effect immediately. Unused time on your current plan is credited on the new invoice, so you never pay twice for the same days.
Downgrades are scheduled for the end of the period you have paid for. Downgrading does not produce a refund for the current period.
Your data is never deleted on a downgrade or cancellation. Anything above the limits of the new plan, for example extra dashboards, automations or history, becomes read-only until you upgrade again or reduce usage.
6. Failed payments and grace period
If a renewal payment fails or a prepaid invoice is unpaid when the period ends, the subscription becomes past due and you have a 7-day grace period with full access. If it is still unpaid after that, the workspace moves to the Free plan. No data is deleted, and paying the open invoice restores your plan.
7. Add-ons, credits and usage
- Monthly add-ons follow the same rules as the plan they are attached to.
- AI credit packs are refundable within 7 days of purchase if none of the pack’s credits have been used.
- Usage above plan limits, such as messages, SMS and phone minutes billed at provider cost plus margin, is not refundable because it is passed on to the provider when used.
- One-time services such as setup, data migration, training or custom connectors are governed by their quote.
8. Service problems
If a significant outage on our side prevented you from using the Service, contact us and we will credit or refund the affected time even when this policy would not otherwise allow it. Enterprise customers receive service credits as defined in their SLA.
9. How to request a refund
Email billing@ogmanager.com from the workspace owner’s address with your workspace name, the invoice number and the reason. We reply within 2 business days.
- Approved refunds are returned to the original payment method.
- SSLCommerz refunds to bKash, Nagad, Rocket or cards usually arrive within 7 to 10 business days, depending on the bank or wallet.
- Stripe and Paddle card refunds usually arrive within 5 to 10 business days.
- Manual bank or bKash transfers are refunded by transfer to an account in the payer’s name.
This policy forms part of our Terms of service. Consumer rights that cannot be excluded under Bangladeshi law are not affected.